PRIVACY POLICY
Conell Solutions LLC d/b/a Links Digital
Last Updated: August 3, 2026
Conell Solutions LLC d/b/a Links Digital (“Company,” “Links Digital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and process in connection with our website, services, communications, and business operations.
This Privacy Policy explains what information we collect, how we use it, when we share it, how we use artificial intelligence and third-party service providers, how we handle text messaging, and the choices available to you.
This Privacy Policy applies to:
our website(s);
contact forms, lead forms, and scheduling links;
marketing, sales, and client communications, including email and SMS/MMS text messaging;
services we provide to prospective clients and clients, including digital marketing, website, business operations consulting, information technology consulting, and artificial intelligence consulting and implementation services; and
other interactions where we link or refer to this Privacy Policy.
It does not govern third-party websites, platforms, or services that we do not control, even if we link to them.
Our Terms and Conditions, available at LinksDigital.com, govern the services we provide and should be read together with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
When you contact us, schedule a call, request a proposal, subscribe to communications, opt in to text messages, or otherwise interact with us, we may collect:
name;
company name;
email address;
phone number, including mobile number;
mailing address;
job title;
project details or service interests;
billing or payment-related information;
text messaging opt-in status, consent records, and message history;
files, messages, documents, data, or materials you send us; and
any other information you choose to provide.
B. Information We Collect Automatically
When you visit our website or interact with our emails, text messages, or ads, we or our service providers may automatically collect:
IP address;
browser type and device information;
operating system;
pages viewed and links clicked;
referral source;
date/time stamps;
approximate location derived from IP address;
session activity;
cookies and similar tracking data; and
analytics and performance information.
C. Information From Third Parties
We may receive information from:
analytics providers;
advertising platforms;
social media platforms;
CRM, messaging, scheduling, and form tools;
referral sources;
public sources such as business websites or public social profiles; and
our clients, when we process information on their behalf.
D. Information We Access in Providing Consulting Services
When providing business operations, information technology, or artificial intelligence consulting services, we may be granted access to a client’s systems, accounts, files, databases, or environments, which may contain personal information about the client’s own employees, customers, or contacts. We access that information only as necessary to perform the services, subject to Section 8 below and to our agreement with the client.
2. How We Use Information
We may use personal information to:
respond to inquiries and communicate with you by email, phone, and text message;
schedule meetings and manage appointments, including sending reminders and confirmations;
provide, operate, and improve our services, including consulting services;
create proposals, statements of work, reports, and deliverables;
manage client accounts and relationships;
process transactions and invoices;
send newsletters, service updates, and marketing communications, including SMS where you have opted in;
administer events, webinars, and campaigns;
analyze website performance and improve user experience;
measure ad and campaign effectiveness;
protect against spam, abuse, fraud, and security incidents;
maintain records and business operations, including records of consent;
comply with legal, regulatory, contractual, and compliance obligations; and
enforce our agreements and protect our rights.
3. Text Messaging (SMS/MMS) and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services to us, such as customer service or platform hosting, is permitted solely to operate the messaging program. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or share mobile phone numbers or SMS consent data.
How we obtain consent. We send text messages only to individuals who have affirmatively opted in — for example, by checking an unchecked SMS consent box on one of our web forms, by texting us first, by providing a mobile number and agreeing to be contacted by text during a call or meeting, or by another documented opt-in method. Consent to receive text messages is never a condition of purchasing any product or service and is never required in order to submit a form or receive a proposal.
What we send. Appointment and meeting reminders, confirmations, and reschedule notices; account, project, support, invoice, and billing notifications; conversational sales and service follow-up with individuals who have requested contact; and marketing and promotional messages where express written consent has been obtained.
Message frequency and cost. Message frequency varies. Message and data rates may apply. Links Digital does not charge for text messages; your mobile carrier’s standard messaging and data rates apply.
Opting out. You can cancel the SMS service at any time by texting STOP to any message you receive from us. Upon sending “STOP,” we will confirm your unsubscribe status via SMS and will stop sending you text messages. To rejoin, sign up again as you did initially, text START or UNSTOP to the same number, or contact us.
Help. Reply HELP to any message, or contact us at info@LinksDigital.com or (571) 597-3939.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Messaging we operate for clients. Where we configure or send text messages on behalf of a client, the client is the sender of record and is responsible for obtaining and documenting consent from its own recipients and for maintaining its own privacy policy and SMS terms. Requests relating to those messages should be directed to the relevant client; see Section 8.
Our messaging program is operated in accordance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable carrier requirements. Additional SMS program terms are set out in our Terms and Conditions at LinksDigital.com.
4. How We Use AI and Automated Tools
We may use artificial intelligence, machine learning, and other automated tools in connection with our operations and services, including to:
draft, edit, summarize, or organize content;
support ideation, research, SEO analysis, and workflow automation;
create first-draft copy, outlines, metadata, or reports;
transcribe or summarize meetings and communications;
classify inquiries or route requests;
design, configure, integrate, and deploy AI-enabled tools, automations, and agents for clients;
assist with quality assurance, accessibility, and performance reviews;
help detect spam, fraud, or suspicious activity; and
support internal productivity and client service delivery.
Where we use AI-assisted tools:
outputs are subject to human review, and clients are responsible for reviewing, verifying, and approving AI-assisted deliverables before publication or reliance, as set out in our Terms and Conditions;
AI outputs may be inaccurate, incomplete, biased, or inappropriate and should not be relied on without review;
we do not use AI tools to make solely automated decisions that produce legal or similarly significant effects about individuals without meaningful human involvement, and we do not deploy AI systems that make consequential decisions about individuals on a client’s behalf absent a separate written agreement; we may provide limited information to AI vendors or embedded AI features as needed to operate our business, subject to contractual, technical, or operational safeguards; we use commercially reasonable efforts to select AI vendors offering business or enterprise terms and, where such a setting is reasonably available, to configure those services so that client data is not used to train the vendor’s general-purpose models; and we may apply client-specific instructions or restrictions when handling client data in AI-enabled systems. Text messaging opt-in and consent data is not provided to third-party AI vendors for marketing or promotional purposes.
Please do not submit highly sensitive personal information through general website forms unless it is necessary and expressly requested. We ask clients not to submit protected health information, payment card data, government identification numbers, biometric data, consumer credit report data, or similarly regulated categories of information unless we have a separate written agreement covering it.
5. Cookies, Analytics, and Advertising Technologies
We and our service providers may use cookies, pixels, tags, scripts, SDKs, and similar technologies to:
keep the website functioning;
remember preferences;
analyze traffic and engagement;
understand campaign performance;
improve website usability;
support remarketing or audience creation; and
measure advertising effectiveness.
Depending on the tools enabled on our site, these technologies may be set by us or by third parties such as analytics providers, advertising platforms, video hosts, social media platforms, chat tools, or scheduling vendors.
You may be able to manage cookies through your browser settings, device settings, or any cookie preference tools we make available. Blocking some cookies may affect website functionality.
6. How We Share Information
We may disclose personal information in the following circumstances. In all cases, mobile phone numbers, text messaging opt-in data, and SMS consent records are excluded from disclosure to third parties or affiliates for marketing or promotional purposes.
A. Service Providers and Vendors
We may share information with vendors, contractors, and subprocessors that help us operate our business and deliver services, under contractual obligations limiting their use of the information to providing services to us.
B. Advertising, Analytics, and Platform Partners
We may share or permit collection of information with analytics providers, ad platforms, social media platforms, and similar partners for measurement, attribution, campaign management, or audience-related purposes. Text messaging opt-in data and consent are excluded from this sharing.
C. Clients and Authorized Parties
If you interact with us in connection with services we perform for a client, we may share relevant information with that client or its authorized representatives.
D. Legal, Compliance, and Protection Purposes
We may disclose information if we believe it is necessary to:
comply with law, regulation, subpoena, court order, or legal process;
respond to lawful requests by government authorities;
enforce our contracts or policies;
detect, investigate, or prevent fraud, abuse, or security issues; or
protect the rights, property, or safety of our business, clients, users, or others.
E. Business Transfers
We may disclose information in connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction.
F. With Your Direction or Consent
We may disclose information for other purposes with your consent or at your direction.
We do not sell personal information, and we do not share, sell, rent, or lease contact lists or mobile numbers to third parties for their own marketing purposes.
7. Categories of Third-Party Tools and Vendors We May Use
We may use third-party tools and vendors in categories such as the following, including successors and replacements:
Hosting and website infrastructure: e.g., Duda, GoHighLevel, SiteGround, Kinsta, GoDaddy, Cloudflare
Domain, DNS, and security tools: e.g., GoDaddy, Namecheap, Cloudflare
Analytics and tag management: e.g., Google Analytics, Google Tag Manager, Google Search Console, Microsoft Clarity, Hotjar
Advertising and media platforms: e.g., Google Ads, Meta Ads, LinkedIn Ads, X Ads, YouTube
CRM, marketing automation, and messaging: e.g., HubSpot, GoHighLevel, Twilio, Levitate, Mailchimp, ActiveCampaign
Forms and scheduling: e.g., Calendly, Typeform, Jotform, Gravity Forms
Email and communications: e.g., Google Workspace, Microsoft 365, Zoom, Slack
Project management and collaboration: e.g., Basecamp, ClickUp, Asana, Monday.com, Notion
File storage and document tools: e.g., Google Drive, Dropbox, DocuSign
Payments and accounting: e.g., Stripe, QuickBooks
Video, webinar, and media hosting: e.g., YouTube, Vimeo, Zoom
AI and automation tools: e.g., OpenAI, Anthropic, Google Workspace AI, Microsoft Copilot, Jasper, Notion AI, Zapier
Reputation, local SEO, and citation tools: e.g., BrightLocal, Yext, Semrush, Ahrefs, Moz
Customer support or chat tools: e.g., Intercom, Drift, Help Scout
IT, infrastructure, and consulting delivery tools: e.g., remote support, monitoring, backup, identity, and integration platforms used in the course of consulting engagements
Messaging and telephony vendors process mobile numbers and opt-in data solely to deliver messages on our behalf as support-service subcontractors, and not for their own marketing or promotional purposes.
We may add, remove, or replace vendors from time to time as our operations evolve. A current vendor list may be requested by contacting us at info@linksdigital.com.
8. When We Process Data for Clients
In some cases, we process information on behalf of our clients as a service provider or processor, including when we provide digital marketing, messaging, website, IT, or AI consulting and implementation services. In those situations:
the client generally controls the purposes and means of processing;
we process the information only on the client’s documented instructions, subject to our agreement with that client and applicable law; we do not sell or share that information, retain, use, or disclose it outside the direct business relationship, or combine it with data from other sources except as permitted by law;
we impose materially equivalent data protection obligations on subprocessors we engage;
requests relating to that information may need to be directed to the relevant client; and
our use of the information may be limited by contract, confidentiality obligations, or legal requirements.
Where we send text messages on a client’s behalf, the client is responsible for obtaining and documenting consent from its recipients, for its own A2P 10DLC registration, and for maintaining its own compliant privacy policy and SMS terms.
If you believe we received your information on behalf of one of our clients, please identify the relevant client when contacting us.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
provide services;
maintain business and tax records;
maintain records of consent and opt-out requests, including SMS consent and opt-out records, which we retain as required to demonstrate compliance;
resolve disputes;
enforce agreements;
comply with legal or regulatory obligations; and
preserve backup, security, and fraud-prevention records.
Retention periods vary depending on the type of information, the context in which it was collected, and applicable legal, contractual, or operational requirements. Where we process information on behalf of a client, retention is governed by our agreement with that client, and we will delete or return the information within thirty (30) days after termination at the client’s election, subject to routine backups and legally required retention.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no security measure is perfect, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any credentials or access methods you use to interact with our systems or services.
If we become aware of a security incident affecting personal information we process on behalf of a client, we will notify that client without undue delay and in any event within forty-eight (48) hours of confirming the incident, and will provide reasonably available information to assist the client in meeting its own notification obligations.
11. International and Cross-Border Processing
We may store or process information in the United States and other jurisdictions where we or our service providers operate. By interacting with us, you understand that your information may be transferred to and processed in locations that may have different data protection laws than your jurisdiction.
12. Your Choices
You may have the following choices, depending on your relationship with us and applicable law:
Marketing emails: You may unsubscribe using the link in our emails or by contacting us.
Text messages: You may opt out at any time by replying STOP to any message, or by contacting us.
Cookies: You may manage cookies through browser settings or any preference tools we offer.
Access and updates: You may contact us to request access to or correction of certain information.
Do Not Track / browser signals: Our systems may not respond to all browser-based privacy signals unless expressly stated on our site or required by applicable law.
Communications: You may ask us to limit certain communications, subject to legal and operational requirements.
13. Virginia Privacy Rights
If you are a Virginia resident, and if applicable law applies to our processing, you may have the right to:
confirm whether we are processing your personal data and access it;
correct inaccuracies in your personal data;
delete personal data provided by or obtained about you;
obtain a portable copy of personal data you previously provided to us, to the extent technically feasible; and
opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise applicable privacy rights, contact us at:
Email: info@linksdigital.com Phone: (571) 597-3939
We may need to verify your identity before completing a request. We may deny requests where permitted by law, including when we cannot verify your identity or where an exemption applies. If we deny a request, you may appeal by replying to our response with the word “Appeal,” and we will respond to the appeal within the time required by applicable law. We will respond to requests within the time required by applicable law.
Residents of other states with comprehensive privacy laws may have similar rights and may submit requests using the same contact information.
14. Sale, Sharing, and Targeted Advertising Disclosures
We do not sell personal information for monetary compensation.
However, depending on the technologies used on our website and campaigns, some data disclosures involving cookies, pixels, or advertising partners may be considered “targeted advertising,” “sharing,” or similar regulated activity under certain privacy laws. If required by applicable law, we will honor eligible opt-out requests for those activities.
Mobile phone numbers, text messaging opt-in data, and SMS consent records are excluded from any sale, sharing, or targeted advertising activity and are not disclosed to third parties or affiliates for marketing or promotional purposes.
15. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our public-facing website. We do not knowingly send text messages to individuals under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to review and address the issue.
16. Third-Party Sites and Embedded Content
Our website may contain links to third-party sites, embedded videos, widgets, calendars, forms, or social media features. Those third parties may collect information according to their own privacy policies and practices. We are not responsible for third-party privacy practices.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. Your continued use of our website or services after an update becomes effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.
18. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Links Digital Email: info@linksdigital.com Phone: (571) 597-3939
Ashburn, VA
